Warranty & Service
2-year warranty. Service in Switzerland.
Focus on your business and your clients. We take care of the rest.
01 Included
Our services
Technical training included
Besides the O-LRNIS training (CCT module), every client gets theory and practical training on the device at commissioning, with an exam and certificate.
Free delivery
Free delivery of every device across Switzerland, in perfect condition and ready to use.
After-sales service in Switzerland
A team of qualified technicians based in Switzerland, ready to help whenever you need it.
Low consumables
Our laser technology keeps consumables to a minimum, so your running costs stay fixed and predictable.
- Free delivery across Switzerland
- Free installation and commissioning
- Device training with exam and certificate
- CE-certified devices
- Qualified service technicians in Switzerland
Service
We stay by your side.
Lifetime support
Advice and help for as long as you use the device. The warranty is 2 years.
Express service
When needed, we are there within 48 hours.
Replacements and installation
Replacement devices and installation included.
Delivery throughout Switzerland
We deliver and install on site.
03 Warranty
2-year warranty. Service in Switzerland.
Covered
- 2-year warranty on new goods from the delivery date
- Manufacturing and material defects under normal use
- Repair, exchange for the same or a comparable model, or credit, at MedSkin Precision's choice, free of charge under warranty
- Repairs and replaced parts: 6-month warranty
Not covered
- Consumables such as lamps, filters, crystals and laser cells
- Improper or late maintenance
- Unauthorised modification or intervention
- Operation outside specifications, negligence or misuse
- Rental or sub-rental, frequent transport
04 Warranty claims
How to make a warranty claim
- 01Report visible defects in writing within 7 days of receipt
- 02Report hidden defects as soon as discovered, at the latest before the warranty ends, by registered mail
- 03Returns only with prior authorisation, device disinfected
- 04Shipping, travel and insurance costs are borne by the customer
Summary. The General Terms and Conditions apply; the French version is legally binding. Full terms and conditions
05 Contact